"In 2007, we decided to employ an external firm to carry out Internal Audits of non-clinical systems at Dorothy House and TIAA were selected from a Tender Process. We chose them particularly because their business is dedicated to Internal Audit and they also have experience of a large number of not-for-profit clients.
We have found that TIAA work well with our staff. Their approach is not to criticise, but to be proactive in suggesting improvements, which they are able to identify from their range of clients in similar sectors. They develop the programme (typically over 3 years) in conjunction with Management and the Audit Committee and therefore provide Internal Controls assurance to both Managers and Trustees.
I have no reservations in recommending TIAA as a thoroughly professional Internal Audit firm".
Peter Lennard - Director of Finance, Dorothy House Hospice Care