Who we are

Whether you are an existing client, or considering becoming one of our clients, we are delighted that you want to find out more about TIAA.

Specialist business assurance

We stand out from the crowd

TIAA is distinct from other providers because we are a specialist business assurance organisation rather than a general accountancy firm.

Corporate Social Responsibility

As an employee-led company TIAA is committed to being a model member of the wider community, and we take this...

As an employee-led company TIAA is committed to being a model member of the wider community, and we take this...

Providing assurance for over 25 years

TIAA began trading in 1995, and since then, we have grown significantly. We have taken on the operations of several other business assurance providers, making us specialists in various sectors, and turning us into a nationwide operator with a multi-million pound turnover.

Originally formed by a consortium of housing associations to meet the specialist internal audit needs of the social housing sector, TIAA began trading in 1995.  We are now one of the largest business assurance providers to this sector. Today we provide business assurance services across Housing, the NHS and Healthcare, Local Government, Education, Charities, and Police sectors. We are comprised of four regional business assurance Directorates which are supported by national IT Audit, Business Services, Anti-Crime, Security Management and Digital Forensic teams, together with a centralised Business Support function. With offices across England, Wales and Scotland, we can offer you a genuinely local service.

We continue to go from strength to strength, gaining new clients and enjoying a high rate of reappointment by current clients.  TIAA stands out in the field because we are not an accountancy firm, but a specialist provider of internal audit, anti-crime and business assurance services.  We have a strong reputation for providing an intelligent business assurance service, rather than a ‘tick box’ solution.

Our purpose

We put our relationship with clients at the heart of the way we do business.  We sincerely care about each and every client, which is one of the reasons so many of our clients reappoint us.

Our success is underpinned by our commitment to corporate responsibility. We care about our clients, our staff and our community.

We are not a multi-national, faceless, impersonal organisation. We pride ourselves on being approachable and treating each client as an individual: you will never be just another number to us. Our clients will always be at the centre of everything we do.  We know that each organisation we work with has their individual challenges and requirements. That is why TIAA never delivers a standard service, but a truly personalised one created in partnership with you.

From the very start, we will liaise closely with you to understand the particular risks and issues your organisation faces. TIAA’s approach places you at the heart of our business, ensuring that our plans, our work, and our delivery are specifically tailored to you.  We seek to earn your trust and loyalty, not only through the high quality of the service we deliver, but also through the strength of the personal relationship we build with you.

As our client, you will have our attention whenever you need it because we care about you.

Demonstrating our commitment

Every accreditation or award that we achieve helps us to perfect our procedures of work. Whether it’s based on quality or environmental impact we aim to ensure that we are always improving and monitoring our success.

TIAA's awarded accreditation logos for ISO, HousingBrixx, Highfield Qualifications, Green Dragon Environmental Standard, ACCA Approved Employer, Crown Commercial Service Supplier, APUC Certified and Crescent Purchasing Consortium

Our Values

At TIAA we are driven by our values

Passion

Our staff are talented, driven and they love their job. This passion leads to our clients’ success. We want your organisation to gain strength, stability and security in these uncertain times. We are genuinely interested in helping your organisation improve and grow, it is your success that fuels our business. This interactive partnership ensures we both thrive.

Partnership

We believe strong partnerships produce the best results. Knowledge exchange and vibrant communication ensures we are continually evolving to deliver you a high-quality service. Partnership is at the core of our relationship with clients. We listen and adapt, working in true harmony with you.

Incisive

We offer a truly cutting edge service designed to add value and keep you at the forefront of your field. We are assurance specialists, and we relish the challenges that every new client presents. These qualities, along with our value for money focus, supports our clients in delivering best value to their customers.

Innovation

Change is inevitable and TIAA are committed to being forerunners in the field of business assurance. We are a dynamic organisation, excited by fresh possibilities on the horizon, and always seeking out new and more effective methods of delivery. We will provide a flexible, experienced and high quality service – when you want it, where you want it, and how you want it. Tell us your needs and we will deliver.

Integrity

We take our responsibilities within the wider community seriously. Our social value initiatives and environmental strategy prove this, and give you confidence in our ethical approach. We understand the trust and responsibility placed in us, and we are committed to act with the utmost integrity at all times. We will always communicate openly and honestly, without fear or favour. Our straightforward, ethical approach ensures you can place the fullest reliance on our judgement and the services we deliver.

Invest

We invest in the continued professional development of our staff, and fully support the development of both service and sector specific specialist skills, vital to meet today’s business assurance needs. Our supportive environment and clear career paths mean that our staff are highly motivated. They want to succeed and they want our clients to succeed. The high standards they demand of themselves ensure you always receive a first-class business assurance service.

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