In these extremely challenging times, our services have both an obligation and an opportunity to help our clients manage the most critical risks the COVID-19 situation has either created or increased. Our clients need to focus on the dual imperative of crisis response and operational continuity; we are ensuring that we are here to assist with pragmatic advice, guidance and assurance. Throughout this business disrupted period we are here for you – please keep in touch and do not hesitate to contact us.

CQC Advice

Delivering high quality services, and achieving the best possible CQC rating is critical to your reputation as a care provider.

Achieving top results

CQC inspections will test your service provision against the five key lines of enquiry:

Since 2014, these five key lines of enquiry have led to a rating for each registered establishment. We understand that you want to deliver quality care and achieve the best possible rating for your service, and we can help you.

TIAA can supply staff with expertise in CQC compliance to support your staff and ensure your services meet the CQC’s fundamental standards.

On a planned basis, or as a one-off assignment, our Care Quality specialists can give advice and guidance relating to CQC inspections. Like the CQC, we will talk to residents and staff to gain their views to inform an overall picture of your service.

Following each review you will be provided with a full report, complete with our recommendations, outlining remedial actions to address any potential areas of non-compliance.

With support from TIAA, you will be fully prepared for your CQC inspection, whether you are concerned about domiciliary care, medicines management or infection prevention and control. We are thoroughly experienced in helping all providers to manage their regulatory risk, and meet the targets of the Health and Social Care Act.

For more information on how TIAA can help you achieve a positive CQC inspection result, please contact our specialist team on 0845 300 3333 or email us at enquiries@tiaa.co.uk