Internal Audit

An effective internal audit service can play a vital role in helping you maintain a strong governance and risk management framework. Not only can it help you identify and mitigate key strategic and operational risks, but it can also support you in identifying new opportunities to grow and diversify your business. Internal audit plays a vital role in providing independent assurance that an organisation’s risk management, governance and internal control processes are operating effectively.

A high-quality, collaborative service

TIAA are an innovative and agile specialist business assurance provider offering a wide range of services including internal audit. TIAA provides an responsive internal audit service focusing on your needs, providing clear and concise advice and guidance that adds real value.

We work in collaboration with our clients, building strong professional relationships based on good communication, mutual respect, partnership and understanding.

What sets TIAA apart is that, although we are an ‘outsourced’ service, we strive to be seen as a respected part of your organisation. Your values and objectives are our values and objectives. Your success is our success.

We offer a range of options ranging from a fully outsourced or co-sourced service to individual ad-hoc assignments.

Experience and insight

Our internal auditors use their in-depth knowledge and experience to bring you expert advice and assurance. We always consider the wider context in which you operate when considering your risk, control and governance environment.

In addition to having years of audit experience, many of the team have worked in operational roles across the sectors we work in and so have a unique, inside perspective and understanding of the day-to-day challenges that you face. This gives us an extra dimension in providing realistic, proportionate and pragmatic solutions and meaningful added value in the work that we do.

With access to a range of specialists, you can be confident that your dedicated audit team will meet and exceed your assurance needs.

Our internal audit approach

We adopt a risk-based approach by identifying the strategic, operational and financial risks faced by your organisation. TIAA is always adopting new ways of working and methodologies including innovative approaches for delivering internal audits for example, the use of Data Analytics to inform planning, reduce manual effort, and enhance the quality of audit results. This is part of our continuous improvement programme which facilitates improvements in efficiency, effectiveness, and the quality of the work we deliver.

Where we identify areas of control weakness, we adopt a collaborative approach, meaning that we will work with you to agree SMART and appropriately prioritised corrective actions which also mitigate relevant risks.

A complete service

Working with over 400 clients throughout England, Wales, Scotland and Northern Ireland, TIAA combines experience with access to a wealth of benchmarking information to deliver a complete service.

We provide a full range of internal audit services, tailored to meet the requirements of each client organisation.

  • Governance
  • Risk management and assurance frameworks
  • ICT and cyber security
  • Financial and operational performance
  • Capital projects and investment
  • Value for Money
  • Project consultancy
  • Sustainability

who we help

We offer bespoke business assurance services tailored for each industry and sector


We work with a large number of social housing clients, each with their own unique needs depending on their business model, risk maturity, governance arrangements and regulatory standing.

Some of the areas we have helped housing clients include:

  • Meeting regulatory compliance, legislative requirements and sector practice and guidance
  • Property compliance, health and safety and fire safety legislation
  • Resident engagement and complaints handling
  • Assurance on projects, such as implementing new software and housing management platforms
  • Fraud awareness and cyber security
  • Implementing green and net zero carbon policies
  • Remote and safe working
  • Business planning including financial modelling and covenant compliance
  • Stock condition and planned component replacement programmes
  • Capital projects and Homes England grant-funded development audits
  • Value for Money


Our experience includes working with organisations across the healthcare sector, in primary, secondary and private care.  Our highly regarded Internal Audit Team has a proven track record in delivering internal audit services to the NHS in excess of 25 years.  We have provided valuable assurance services as NHS delivery models of provision and commissioning have evolved over the years including more recently the establishment of Integrated Care Systems.  We offer a range of internal audit services for all aspects of healthcare delivery, from financial to clinical and patient-facing services.

Some of the areas we have helped healthcare organisations include:

  • Cross organisation care pathway management
  • Digital transformation planning
  • ICS Partnership working
  • Remote working and staff wellbeing
  • Safety and suitability of premises
  • Discharge planning
  • Delegation Arrangements- Pharmacy, Optometry & Dentistry
  • Integrated Care Boards-Place Based Delegation including decision making and accountability
  • Emergency and business continuity planning
  • Absence Management,
  • Estates and facilities
  • Safeguarding children and adults
  • Medical devices and sterile service
  • Continuing Healthcare and Personal Health Budgets
  • Mental Capacity Act Deprivation of Liberty Safeguards
Higher Education


We have been working with the education sector for over 20 years and are responsive to emerging and long standing risks associated with the education sector. Our education clients include single and multi-academy trusts, sixth-form colleges, further education colleges and higher education institutions throughout the UK. We also work with awarding bodies.

Some of the areas we have helped education organisations include:

  • Learner numbers and funding
  • Student Records
  • Apprenticeship provision
  • Governance
  • Capital Projects
  • Estates management and compliance
  • Safeguarding
  • Student loans
  • Cyber Security
  • Student welfare services
  • Equality, diversity and inclusion
  • Teachers’ pension returns


We understand the complex risks faced by charities and how critical robust and transparent governance and sound risk management are key to the success of charitable organisations. Our internal audit service provides the flexibility you need to obtain independent assurance over key governance and operational activity.

Some of the areas we have helped charities include:

  • Compliance with Charity Governance Code
  • Compliance with Code of Fundraising Practice
  • Bond schemes
  • Grant management
  • Retail / shop visits
  • Risk management
  • Modern Slavery Act
  • Safeguarding
  • Volunteer management


The public sector has never had a more challenging time. With budget cuts, increased scrutiny on costs and service improvements and further governmental changes to legislation and regulations maintaining a controlled environment in a post Covid-19 world is extremely demanding. Morale, recruitment and employee absence are all areas which have been negatively affected in recent years.

Some of the areas we have helped local and central government organisations in include:

  • Integration of services with the NHS
  • Homes England compliance
  • Changes to the public procurement
  • Climate strategies
  • Build Back Better
  • Facilities management
  • Contract management
  • Income generating activities
  • Debt management
  • Green credentials
  • Environmental services
  • Programme and project management
  • Council tax


TIAA has assisted many businesses in other sectors, including credit unions and private and commercial organisations to strengthen their working practices, manage risk and prevent fraud and corruption.

All financial services are facing a future full of change due to regulation coming from the UK and Europe, the impact of emerging technologies, changes in public policy, the proposed legislative changes to the Credit Unions Act 1997 and above all a massively competitive environment. Businesses need to change and grow to prosper.

TIAA offers business assurance services that understands the complexities and challenges you face.  Get in touch to find out more about how we can help your organisation.

Get the full TIAA experience and find out how we can help your business

Meet the team

Who you’ll be working with

our clients

TIAA have been fortunate to work with companies in all sectors across the UK

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