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Security Management

TIAA can help protect your staff, visitors, and assets from an increasing risk of violence and crime. Our skilled team of specialist security and risk management consultants have been conducting security investigations and creating solutions to reduce security risks since 2004.

Our Security and Risk Services Who we work with

TIAA is one of the largest providers of security and risk management consultants, with a national footprint across the UK, and is able to provide the highest level of services with locally based personnel. Our internal infrastructure ensure client relationships are built and maintained.

Our goal is to provide our clients with security and risk management services and solutions that make a difference.

Our mission is to provide the best security and risk management support in the U.K. Our Special Projects Team will assess all your individual security vulnerabilities and advise accordingly to give you the best advice and protective security solutions available.

Our Security Services what our clients say

Security matters

Security is fundamental for every organisation. You do not only need a safe environment for your staff, service users and visitors, but you will also need to protect your assets. Keeping your (critical) assets, including your staff, safe and secure will minimise lost time, direct and indirect costs; and potential reputational damage.

Violence and aggression towards staff working on front-line services and in the community has risen in recent years. In this increasingly volatile environment, it is essential for every organisation to be able to demonstrate it has effectively assessed and managed their security risks.

Our advice will be sound and innovative, for example identifying ways to improve security through redesigning office environments, and layout of public spaces. We also design and deliver a variety of security related training, from security awareness and risk assessment training to conflict resolution training. Training equips staff with security management toolkits to deal with aggression, while our conflict resolution training will help staff to reduce threats before they become an issue.

We work in partnership with you to robustly tackle and fully investigate any security incidents you face. We will advise and help you put effective crime reduction measures in place to help reduce future problems, and build a strong pro-security culture.

Our Security and Risk Management Services

We can offer both pro-active and re-active services:

Pro-actively:

Crime reduction surveys / site visits
Risk Assessments of security systems, such as CCTV, access control
Risk assessments regarding lone working and violence and aggression
Specialist advice on crime hot spots
Procedure design and implementation
Training
Incident trend analysis
Policy development and reviews
Provide detailed reports and recommendations
Penetration testing – testing security vulnerabilities, whether they are physical, social (people).

Reactively:

Investigation* support, including action plans
Liaison with third parties such as police and government agencies
Support and advice for victims of crime
Our accredited team of security management specialists have a wealth of experience to draw upon, allowing customisation regarding sector specific security risks as detailed below.

*Our highly skilled investigations teams work around the clock. We cover a wide range of investigation services tailored to your specific requirements.

Additional:

Martyn’s Law – Terrorism (Protection of Premises) Bill
Heritage Crime

Terrorism Bill Heritage Crime

who we help

We offer bespoke business assurance services tailored for each industry and sector

Housing Healthcare Education Charities Government Other

Housing

Housing associations hold a unique position in our communities and are well placed with their knowledge of local communities to identify signs of criminality, abuse and exploitation. However, housing associations are also key targets of crime and have three main assets that require safekeeping: staff, premises and equipment.

Staff – Risk to person

All front line staff, including those who are classed as remote or lone workers (engineers, maintenance staff etc) may experience violence and aggression towards them.
“Cuckooing” – the takeover of a house owned by a vulnerable individual by drug gangs from outside the area to use as a base.
Anti-social behaviour targeted at staff, other residents, or the local community.
Advice concerning tenant engagement.
Help with anti-social behaviour.

Property and assets

Buildings could be targeted, especially when empty, with risks of arson, vandalism and burglary/trespassing.
Risk from theft or misappropriation of equipment, vehicles, fuel etc.

Healthcare

Although the healthcare sector faces many security challenges, it has seen a documented increase in violence and aggression towards staff. This is the case across the healthcare sectors, with mental health care providers, ambulance services and emergency departments at the forefront.

The main security risks encountered are:

Violence and Aggression, unsociable behaviour. Staff may get stressed or harmed and how an organisation deals with violence and aggression often has financial and reputational repercussions.
Theft: Both personal belongings and organisation’s assets are at risk of theft. High risk assets within a healthcare provider might include drugs (including medical gases), prescription pads, high value mobile equipment, and IT equipment (including phones). Thefts can be a drain on resources, and interrupt services until replacements are sourced.

Our understanding of NHS security is second to none, and our large client base gives us the opportunity to share knowledge of effective and robust solutions trialled in the past or elsewhere. Our approach is customised at every client, catering to individual needs.

From short term support with investigations or projects to long-term full-time security management support, we ensure the services are right for you. We work cross-departmentally, from ground floor to board level, to ensure security management support and awareness is embedded at every level.

Education

Schools, Colleges, Universities, higher and further education alike, face a balance between offering easy access to legitimate users from the wider community, while still providing a secure setting for both staff and students. A combination of publicly accessible buildings, used by a large number of students, visitors and staff, with a variety of backgrounds and behaviours lead to challenges within the education sector.

Crime against schools, teachers, and students have an adverse impact on the education of students and the quality of life for all concerned. In environments of violence and fear, the quality of children’s education is severely diminished.

Violence and aggression

Violence towards teaching staff and employees remains prevalent in all educational establishments. *Across all groups, teachers and support staff have the sixth highest level of violence at work, out of 25 occupational areas. This indicates that the level of violence against educators is higher than in a number of occupational groups including customer service occupations and skilled trades.

*2019 – 2020 Crime Survey for England and Wales

Workplace violence can include verbal abuse or threats as well as physical attacks. Physical attacks can cause anxiety and distress, and in more serious cases, pain, disability or even death. Serious and persistent verbal abuse may damage worker’s health through anxiety and distress. In addition, worry about violence at work, even in workers who do not directly experience it, can be a source of stress.

Other security risks include, but not limited to:

Theft of personal belongings and organisational assets (IT equipment etc)
Fraud and economic crime
Arson
Drug dealing on or in the vicinity of the campus.
Anti-social behaviour

Charities

Charities often have a very public facing aspect, mostly carried by volunteers, while back-office support is often carried out by a relatively small number of people.

Volunteers often do not receive a great deal of training but are carrying out some of the higher risk roles within the charity.

Charities can be the victim of:

Theft, fraud and economic crime
Violence and aggression
Harassment, online and in person
Anti-social behaviour towards volunteers

Government

Government services face challenges regarding security in many aspects:

Terrorism
Thefts
Violence and aggression towards staff, including intimidation and harassment
Vandalism, arson
Drug dealing

TIAA can offer;

Training: physical security awareness, dynamic staff risk assessments and conflict resolution training
Advice on asset and property security and tagging
Proactive crime reduction surveys
Assessments of security systems, such as CCTV, access control

Other

We also offer services to other sectors, including Credit Unions and Private and Commercial organisations. Please get in touch if you would like to find out more about these services.