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Security Management

TIAA can help protect your staff, visitors and assets from violence and crime. Our skilled team have been conducting security investigations and creating solutions to reduce security risks since 2004.

about security management

Security matters

Security is fundamental for every organisation. You do not only need a safe environment for your staff, service users and visitors, but you will also need to protect your assets. Keeping your (critical) assets, including your staff, safe and secure will minimise lost time, direct and indirect costs; and potential reputational damage.

Violence and aggression towards staff working on front-line services and in the community has risen in recent years. In this increasingly volatile environment, it is essential for every organisation to be able to demonstrate it has effectively assessed and managed their security risks.

Our advice will be sound and innovative, for example identifying ways to improve security through redesigning office environments, and layout of public spaces. We also design and deliver a variety of security related training, from security awareness and risk assessment training to conflict resolution training. Training equips staff with a security management toolkits to deal with aggression, while our conflict resolution training will help staff to reduce threats before they become an issue.

We work in partnership with you to robustly tackle and fully investigate any security incidents you face. We will advise and help you put effective crime reduction measures in place to help reduce future problems, and build a strong pro-security culture.

who we work with what our clients say

Our security services

We can offer both pro-active and re-active services:

Pro-actively:

Crime reduction surveys
Assessments of security systems, such as CCTV, access control
Risk assessments regarding lone working and Violence and aggression
Specialist advice on crime hot spots
Training
Incident trend analysis
Policy development and reviews

Reactively:

Investigation support, including action plans
liaison with third parties such as police
Support and advice for victims

Our accredited team of security management specialists have a wealth of experience to draw upon, allowing customisation in regards to sector specific security risks as detailed below.

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who we help

We offer bespoke business assurance services tailored for each industry and sector

Housing Healthcare Education Charities Government Other

Housing

The housing sector has three main assets that require safekeeping: staff, premises and equipment.

The lone working of engineers and maintenance staff, could be at risk from theft of equipment or vehicles, and experience violence and aggression towards them. TIAA can offer;

Training: physical security awareness, dynamic risk assessments and conflict resolution training
Advice on asset and property security and tagging

Buildings could be targeted, especially when empty, with risks of arson, vandalism and burglary/trespassing. TIAA can offer;

Proactive crime reduction surveys
Reactive advice regarding immediate actions to secure a building
Liaison with police

Healthcare

Although the healthcare sector faces many security challenges, it has seen a documented increase in violence and aggression towards staff. This is the case across the healthcare sectors, with mental health care providers, ambulance services and emergency departments at the forefront.

The main security risks encountered are:

Violence and Aggression, unsociable behaviour. Staff may get stressed or harmed and how an organisation deals with violence and aggression often has financial and reputational repercussions.
Theft: Both personal belongings and organisation’s assets are at risk of theft. High risk assets within a healthcare provider might include drugs (including medical gases), prescription pads, high value mobile equipment, and IT equipment (including phones). Thefts can be a drain on resources, and interrupt services until replacements are sourced.

Our understanding of NHS security is second to none, and our large client base gives us the opportunity to share knowledge of effective and robust solutions trialled in the past or elsewhere. Our approach is customised at every client, catering to individual needs. From short term support with investigations or projects to long term full time security management support, we ensure the services are right for you. We work cross-departmental, from ground floor to board level, to ensure security management support and awareness is embedded at every level.

Education

Colleges and universities face a balance between offering easy access to legitimate users from the wider community, while still providing a secure setting for both staff and students.

A combination of publicly accessible buildings, used by a big number of students, visitors and staff, with a variety of backgrounds and behaviours of the visitors lead to challenges within the Education sector. The main security risks can be identified as:

Theft of personal belongings and IT equipment
Violence and aggression
Drug dealing

TIAA can offer;

Training: physical security awareness, dynamic staff risk assessments and conflict resolution training
Advice on asset and property security and tagging
Proactive crime reduction surveys
Assessments of security systems, such as CCTV, access control

Charities

Charities often have a very public facing aspect, mostly carried by volunteers, while back office support is often carried out by a relatively small number of people. Volunteers often do not receive a great deal of training, but are carrying out some of the higher risk roles within the charity.

Corporate budgets are also often small, making security a secondary thought.

Charities can be the victim of:

Theft
Violence and aggression
Harassment, mostly through the internet

TIAA can offer;

Training: physical security awareness, dynamic staff risk assessments
Advice on asset and property security and tagging
Proactive crime reduction surveys, including Assessments on sites in temporary use
Assessments of security systems, such as CCTV, access control

Government

Government services face challenges regarding security in many aspects:

Terrorism
Thefts
Violence and aggression towards staff, including intimidation and harassment
Vandalism, arson
Drug dealing

TIAA can offer;

Training: physical security awareness, dynamic staff risk assessments and conflict resolution training
Advice on asset and property security and tagging
Proactive crime reduction surveys
Assessments of security systems, such as CCTV, access control

Other

We also offer services to other sectors, including Credit Unions and Private and Commercial organisations. Please get in touch if you would like to find out more about these services.