Nearly two-thirds of victims and witnesses of anti-social behaviour (ASB) have not reported incidents to the police, councils, housing providers or any other agency in the past three years, according to new polling commissioned by Resolve.
The findings show that non-reporting has risen from 56% in 2025 to 63% this year, raising important questions about public confidence, accessibility of reporting routes and the visibility of support available to residents.
The survey also found that 28% of people feel unsafe in their local area because of ASB, while 6% said they had moved home as a result. Despite the impact on communities, only 6% of respondents recalled seeing information about how to report incidents.
Low awareness of the ASB Case Review
Around 84% of people surveyed had never heard of the ASB Case Review, a statutory process designed to help victims of persistent anti-social behaviour where previous reports have not led to effective action.
A wake-up call for public services and housing organisations
Resolve chief executive Rebecca Bryant described the findings as “a wake-up call” and called for a national commitment to simplify reporting, strengthen victim support and fund prevention. The organisation is urging Government action across six recommendations, including anonymous reporting routes and a specialist housing court.
For housing providers, the results underline the importance of clear reporting pathways, consistent communication with residents and robust assurance over how ASB cases are recorded, managed and escalated. The Housing Ombudsman has highlighted the need for landlords to take a proactive approach, including practical ASB policies, action plans, risk assessments, timely communication and effective work with partner agencies.
How TIAA can support housing providers
TIAA works with housing associations and registered social landlords across the UK, providing independent assurance, internal audit, anti-crime, security management, cyber assurance and advisory services. Our experience in the housing sector helps organisations assess whether their governance, risk management and operational controls are effective in protecting residents, staff and communities.
In response to rising concerns about ASB, housing providers may wish to review whether residents can easily access reporting information, whether case management processes are applied consistently, and whether boards and senior leaders receive reliable assurance on performance, outcomes and emerging risks.
By strengthening assurance around ASB policies, reporting arrangements and partnership working, organisations can better identify gaps, improve resident confidence and support safer, more resilient communities.
Source – Two-thirds of anti-social behaviour goes unreported | LocalGov