The introduction of the Social Tenants Access to Information Requirements (STAIRs) marks a significant shift in how transparency and accountability are delivered across the social housing sector.
Designed to place tenants at the centre of housing governance, STAIRs introduces new legal obligations for providers to make key information accessible, enabling residents to better understand how decisions are made, services are delivered, and resources are allocated.
This practical guide has been developed by TIAA to help organisations navigate these changes with confidence. It provides a clear overview of the framework, outlines key implementation milestones, and sets out the core requirements around publication schemes, information requests, governance, and risk management.
Whether you are in the early stages of assessing your readiness or already progressing implementation, this guide is designed to support a structured, proportionate approach—balancing transparency, compliance, and data protection.
2026_TIAA STAIRs Guide